New IWDC University Courses!

Safety*
(7 Courses - 3 Hours and 50 Minutes)

• Safe Lifting
• Slips, Trips and Falls
• Using a Fire Extinguisher
• Electrical Safety
• Warehouse Safety
• Forklift and Powered Industrial Truck Safety
• Driving Safety

* Also available in Spanish

Compliance/ Security
(8 Courses - 3 Hours and 33 Minutes)

• Harassment Prevention Made Simple
• Sexual Harassment at Work
• Unconscious Bias
• Workplace Security
• Workplace Violence Prevention Made Simple
• Cybersecurity for Employees
• Think Before You Click
• Fraud Awareness

Office Basics
(10 Courses - 12 Hours and 16 Minutes)

• Office Safety
• Computer Workstation Safety
• Cybersecurity
• Answering the Telephone
• Business Writing Skills
• Email Management
• Prioritizing Tasks
• Excel Basics
• Word Basics
• Outlook Basics

Customer Service
(7 Courses- 2 Hours and 16 Minutes)

• Customer Service Excellence
• Answering the Telephone
• Attitude
• Customer Centricity - Understanding, Inspiring and Retaining Customers
• Complaint Handling
• Abusive Customers
• Showing Empathy

Sales
(8 Courses - 6 hours and 10 mins)

• Strategic Sales – Basics of Strategic Sales
• Competitive Selling
• How to Use Questioning Techniques
• Handling Objections
• Closing the Sale
• Managing Customer Needs
• Strategic Sales – Building Relationships
• Time Management

Leadership
(11 Courses - 4 Hours)

• New Manager Starter Kit
• Giving Instruction in the Workplace
• Coaching for Change - Part 1
• Coaching for Change - Part 2
• Interviewing Skills
• Creating a Positive Training Environment
• Effective Performance Reviews
• Handling Conflict
• Progressive Discipline Made Simple
• Equal Opportunity Employment
• SMART Goals